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Refund & Cancellation Policy

Last updated 19 August 2026

Shor is an intermediary platform that facilitates bookings between artists, studios and participants. The respective artist or studio is responsible for the delivery and conduct of the service booked.

By making a booking through Shor, you acknowledge and agree to the following refund and cancellation terms.

  1. Booking confirmation

    Once a booking has been successfully completed and payment has been received, the booking is considered confirmed.

    All confirmed bookings are non-refundable. No refunds will be issued if a participant is unable to attend the class for any personal, scheduling or other reason.

  2. Artist cancellation

    In the unlikely event that an artist cancels a scheduled class, participants will be given the option to choose between:

    • A full refund of the amount paid for the class, or
    • Transfer of the booking amount towards the artist's next class conducted through Shor.

  3. Studio cancellation

    If the class is cancelled by the studio or venue due to circumstances that prevent the class from taking place, Shor will communicate the next steps to all registered participants.

    The participants will be offered a full refund of the booking amount.

  4. Changes to class details

    If there are changes to the class timing, venue, song or other class details, Shor will communicate the updated information to registered participants as soon as possible.

    Changes to class details do not automatically qualify a participant for a refund unless the class itself is cancelled by the artist.

  5. No-show policy

    If a participant does not attend the class despite having a confirmed booking, the booking amount will not be refunded or transferred.

  6. Transfer of booking

    A confirmed booking cannot be transferred to another person unless specifically approved by the Shor team.

  7. Technical or payment related issues

    If a payment has been deducted but the booking has not been successfully confirmed due to a technical issue, participants are requested to contact the Shor team with their payment details. Each case will be reviewed and resolved based on the transaction status.

  8. Studio rental bookings

    All bookings made for studio rentals, practice spaces or other studio related services are considered final once the booking has been confirmed.

    Studio rental bookings cannot be cancelled and are strictly non-refundable.

    If you are unable to use the studio at the booked date or time for any personal, scheduling or other reason, no refund or credit will be issued.

    Any changes, extensions or rescheduling of a studio rental booking will be subject to the respective studio's availability and policies and are not guaranteed.

  9. Policy acknowledgement

    By completing a booking through the Shor platform, you acknowledge that you have read, understood and agreed to the above refund and cancellation policy.

    Shor reserves the right to update this policy when required. Any updates will be published on the website and will apply to bookings made after the updated policy comes into effect.

    For any questions regarding a booking, please contact the Shor team before making your payment.

Questions about a booking?

Reach the Shor team at shorofficial.in@gmail.com before making your payment.